Bluenotes Entertainment hosting, domains, and email accounts are provided to our Clients only and must be using a BNE custom designed website. This is to preserve the quality and security of our servers and to allow full transparency of ourselves to you. We strive hard to bring the best possible care and performance to all of our Clients. If you should have any questions regarding our policies, please contact us.
The following Terms of Use may be updated or modified at any time, so you are urged to revisit this policy periodically. Current Clients may also receive email notifications of any updates.
By using any of our services, all BNE Clients agree to the following terms of use when activating a new or renewing an existing service with Bluenotes Entertainment. If there are any new changes to your current plan, they will not go into effect until your next renewal service date.
“Client” is the user of any BNE Service.
[Updated March 8, 2012]
Document Sections:
I. General
II. Website Hosting
III. Website Maintenance
IV. Email Accounts
V. Domain Activations
VI. Design Approvals for Websites and Graphic Images
VII. Graphic Printing Policies
1. Clients cannot hold BNE, partners or owners liable for any website downtime or lost of revenue as these are usually out of our control due to natural disasters, datacenter malfunctions, loss of internet access, or a failed payment from the Client. If at any time, the Client’s website is down or our server is down, BNE will work diligently with our hosting partner, inMotion Hosting, to correct the issues.
2. All project designs and orders must be approved by the Client prior to production.
3. Any project design that becomes abandoned (30 days of inactivity due to the Client not communicating, not providing requested content, or not completing approvals for completion) will incur a $50 or 10% fee, which ever is greater, to continue work. Incase of certain emergencies, this fee may be waived.
4. BNE will communicate with all previous and current clients via email or phone. Client’s may also receive future promotion or educational emails about their previous project or other similar services that may benefit that project. All recipients of these emails can opt-out by unsubscribing their email address directly from the provided “Unsubscribe” link usually found on the bottom of the received email. Users may also unsubscribe by contacting us.
5. Client account balances must be paid in full prior to any completed project or design can be sent to production or delivered to Client. All outstanding Client account balances must also be paid in full prior to any renewal service plans continue such as website domains, website hosting, website maintenance plans, or marketing campaigns.
1. All plans are to be paid in full annually according to the Client’s activation schedule and will be activated for 1 year.
2. Failed payments or late payments may result in the Client’s website going offline. After which, a $50 service reactivation fee is required to reinstate the Client’s account. This will only occur if the payment is 30 or more days pass due.
3. Only a BNE designer may have access to the BNE server. Clients are not given access to the cPanel or given FTP access. Special permission may be given for FTP access, under strict conditions, for a 3rd party SEO company or user file storage area for an FTP Account. All Clients will be able to access their webmail accounts on the server by going to their domain URL followed by /webmail where they can use three different email applications.
4. While using a BNE hosting plan, Clients have the opportunity to request the most recent backup of their site directory and or database, once per month.
5. Backups of the Sever directories are performed twice per week to an off site location.
6. Hosting benefits and options may change at any time for renewals or new activations. Current active plan durations will not change until the following Client’s renewal date.
7. Current Hosting benefits and options are always presented on the Website Development Services Page.
8. Clients may request a Google Analytic Report of visitors to their website from their BNE Designer. Reports can range from Month to Month, Year or individual to and from dates.
9. Bluenotes Entertainment does not currently own or operate the hosting server and equipment used for live websites. Therefore, we have partnered with inMotion Hosting to provide the hardware required to bring the highest quality in hosting solutions for all of our Clients.
1. Website maintenance options are available for all BNE created websites. Update request must be made via email or using the contact form from their Client Portal Account or if using the WordPress CMS, they can send the information using the BNE Account tech support form found on the dashboard.
2. Plan Options:
3. Monthly and Annual plans are paid in advanced before work can begin and each plan will state the set number of hours available for each month or each year.
4. Maintenance plans do not include setting up new website technologies, graphic designs or any add-on modules such as blogs, online stores, copywriting, mobile version development, or CMS integration.
5. Websites using a maintenance provides updating HTML code, optimization, changing text and images, updating CMS core files, browser compatibility checks, correcting external and internal links, formatting, and CSS styles.
6. All maintenance plans are non refundable.
1. Email accounts are provided with all BNE hosting plans. Clients cannot hold BNE or their partners, liable for any missed or lost emails or if the Client’s emails are sent to their contacts spam folders. It is up to the client to make sure their emails are being sent properly to their respective contact and to make sure that those contacts have included the Client’s email address in their contact list. Each email company cannot control another email company as they have their own SPAM settings and levels.
2. All Clients can access their email accounts online using a modern web browser (IE8+, Firefox 5+, Safari, Google Chrome) by typing in their website domain followed by /webmail. For example, http://www.bluenotesentertainment.com/webmail/
3. Email accounts may also be accessed by using a desktop application such as Microsoft Outlook, Firebird, Apple mail.app, etc. Or an iOS device (iPhone, iPad, iPod Touch) or any Android Device. Settings for access can be found by visiting the online webmail page.
4. Email storage is based on hosting plan terms and divided evenly by the number of active email accounts. For example, The Launch Hosting plan offers 4 email accounts at a total of 1GB of storage. Therefore, each email account can hold 250Mb of storage. Adjustments to each individual account storage level can be made by requesting it from your BNE designer.
5. Clients are not required to use our email accounts, they may instead use their own personal, yahoo, gmail, hotmail, etc, or have their domain emails forwarded to their personal.
6. To activate new email accounts, deactivate existing email accounts or reset a lost password, please place a request to your BNE designer.
1. If the Client request BNE to activate a new domain on their behalf, BNE will hold administrative rights to the domain in question.
2. Client may request administrative rights or release of BNE control at any time and for no additional cost. Request must be provided to BNE in writing.
3. BNE activated domains require annual payments starting at time of activation. If a payment is delayed for 30 days, the website linked to it may go offline, after which a $50 reactivation fee is required plus the regular domain cost at time of invoice.
4. The Client always holds FULL ownership of the domain while in an active payment plan. BNE is only the administrator or authorized holder of the domain while in it’s possession.
5. Client will only lose ownership of their domain if they do not renew their annual domain registration with BNE within the 30 day window of each annual renewal period. This only applies if BNE is the current administrator of the domain.
6. Domains are registered with the domain registrar, inMotion Hosting.
1. All designs will be approved and or finalized prior to production or continuation of project.
2. Graphic Approvals and Website Designs must to be handled from the “Design Approval” page found in the Client’s Portal Account.
3. Once a project/design is finalized, any requested edits afterwards will require additional cost unless otherwise noted in agreement terms.
4. Designs/Projects that are finalized for print orders will be sent to the printing provider within 24 hours after any remaining payments has been received.
1. Print orders will be handled by telephone or email and will be shown on the invoice if applicable.
2. Print orders that are using BNE designed content (graphics) must be approved on the “Design Approval” page prior to being sent to our printing provider.
3. Our printer provider(s) will reproduce color from submitted graphic works as closely as possible but cannot exactly match color and density (as viewed in a 5000K light booth) because of limitations in the printing process, as well as neighboring image ink requirements. Bluenotes Entertainment and our printer providers accept no responsibility for color variations between submitted images and the actual artwork or product they represent.
4. Graphic Art represented on a computer monitor may also not exactly match what is printed. This is due to RGB and CYMCK color spectrums being different. Also each monitor viewing the graphic designs can represent colors differently based on brightness, color density, resolution, etc. Our printing provider will closely match as closely as possible to the submitted graphic work.
5. Print Orders must be paid in full prior to being sent to the printers and will either be delivered or shipped based on delivery location. No refunds will be provided after design is approved for production.
6. Clients who supply graphic work and designs that were not created by Bluenotes Entertainment must accept full responsibility of correctness of text, materials, colors, graphic layouts and required dimensions, bleeds, trims, margins and fold areas for printing sizes. Bluenotes Entertainment or their printer providers cannot be held liable for any mistakes or loss of color as the artwork was not created from Bluenotes Entertainment.
7. The Client accepts that no changes can be made once a design/project has been submitted as approved. The Client bears final responsibility for all design and typographical elements in the design. Bluenotes Entertainment will not be responsible for the costs of re-printing and/or re-shipping orders due to any errors the Client has approved.
